Last Updated: January 1, 2024
1. Introduction
Welcome to TransClarion ("we," "our," or "us"). TransClarion is a global language services platform that provides professional translation, interpretation, language training, and related linguistic services. We are committed to protecting your personal information and your right to privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.transclarion.com (the "Website") and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
2. Information We Collect
2.1 Personal Information You Provide to Us
We collect personal information that you voluntarily provide when:
- Filling out contact forms
- Requesting our services
- Applying for employment or contractor positions
- Subscribing to our newsletters
- Contacting us via email or phone
This information may include:
- Identity Data: First name, last name, username or similar identifier
- Contact Data: Email address, telephone numbers, billing address, delivery address
- Professional Data: Company name, job title, professional qualifications, language proficiencies
- Communication Data: Your messages, inquiries, and service requests
- Financial Data: Payment card details, bank account information (processed securely through third-party payment processors)
2.2 Information Automatically Collected
When you visit our Website, we automatically collect certain information about your device, including:
- Device Data: IP address, browser type, operating system, device type
- Usage Data: Pages visited, time spent on pages, links clicked, referring website addresses
- Location Data: General geographic location based on IP address
3. How We Use Your Information
We use your personal information exclusively for the following purposes:
3.1 Service Delivery
- To provide translation, interpretation, and language training services
- To process and manage your service requests
- To communicate about ongoing projects
- To provide customer support
3.2 Business Operations
- To process payments and prevent fraudulent transactions
- To send administrative information, including updates to our terms and policies
- To respond to your inquiries and fulfill your requests
- To manage our relationship with you
3.3 Legal Compliance
- To comply with applicable laws and regulations
- To respond to legal process and government requests
- To enforce our terms and conditions
- To protect our rights, privacy, safety, or property
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information, including:
- Encryption: All data transmissions are encrypted using SSL/TLS protocols
- Access Controls: Strict access controls and authentication mechanisms
- Regular Security Audits: Periodic security assessments and vulnerability testing
- Employee Training: Regular privacy and security training for all staff
- Secure Storage: Data stored in secure, access-controlled environments
- Incident Response: Established procedures for detecting and responding to data breaches
15. Contact Information
For questions, concerns, or to exercise your rights regarding this privacy policy, please contact:
TransClarion Privacy Department
Email: contact@transclarion.com
Phone: +55 11 5196-7197
Data Protection Officer
Email: contact@transclarion.com
